Wednesday, February 8, 2012

A&S Customer "Double-Teamed" in Austin

Anthony & Sylvan surveys customers at various times in their business relationship to constantly gauge the depth and successes of the partnership. Periodically, this leads to improvements to insure the customers experience to be remarkable - but much can be said about how effective the existing processes really are as is evident in their recent survey response from a prospect in Austin. In the survey, Tracy E. (in Austin) wrote about her burgeoning relationship with Felecia - the Lead Manager - and Dave Rothwell - the Design Consultant as such...



Dave was on time. Guess I was expecting him to be tardy as, simple as it is, some have trouble finding our neighborhood.



He was kind, friendly, professional, knowledgeable, helpful, and insightful. He offered suggestions while both hearing and listening to what we envisioned. He was forthright on sharing high costs of slides which made me confident that he wasn’t out for a big sale. He praised Joe, the one in charge of the construction.



Because I wanted this first meeting to be very basic, I did not get a detailed estimate but a general one. We will most likely have a 2nd meeting where my husband will be present, and then, I’m confident, Dave will offer a more specific estimate.



In sharing with my husband the details of our meeting, I’ve learned that 3 of his coworkers had pools constructed in the recent past. 2 are no longer in business and the other was done by you guys.



Additionally, Felicia was prompt, polite, kind, and helpful. She is a gem as the first point of contact for a potential client! For whatever reason, your company was the first of 4 pool dealerships I contacted for home consultations, and BY FAR Anthony & Sylvan’s professionalism in knowledge and courteousness out-shined the others; 5 stars for Felicia!

Tuesday, February 7, 2012

Anthony & Sylvan Pools Enters San Antonio in a BIG Way!




It has been said that everything is BIGGER in Texas, and Anthony & Sylvan Pools certainly understands that dynamic since they've been doing business there for more than 40 years already!


Now, A&S is entering San Antonio in a BIG way in 2012, having forged a strategic alliance with (the former) Anderson Pools in Bulverde, Texas. Anthony & Sylvan assumed their location on January 24th, 2012 and brought industry veteran Steven Anderson on-board as the Sales Manager for the greater San Antonio area.

The new Anthony & Sylvan location on Hwy 281 outside of San Antonio features a magnificent display pools for customers to look at with a detached spa and outdoor kitchen (shown above).


The announcement was made to coincide with the NESPA show in Atlantic City in January.